Case Study one: CLEANING UP CASH FLOW FOR A LEADING HOUSEHOLD CLEANING PRODUCTS CLIENT
Client Overview:A global leader ranked number one in household cleaning products with operations in 60 countries, sales in 180 countries, and net revenues in excess of eight billion dollars.
Client Problem:
Our client was experiencing lagging cash flow from some of their customers and did not have an effective process in place to produce follow-up documentation to answer questions and resolve problems with open invoices.
Patrina Solution:
We implemented a solution where our client's invoices would be sent to us nightly via FTP for archiving and posting to PowerLine, allowing their reps and agents to review them online by start of business the following morning. This automated the customer service process, improved customer response time, and created an exceptions report that allowed their sales representatives to resolve customer AR problems faster. Our client is now able to PUSH corrected copies of invoices, debits, and credits via email directly to their customers.
Lasting Benefits:
There were additional benefits by automating the entire process. Our client now enjoys significant savings on their printing costs, invoices are now delivered electronically versus printed. Postage costs were eliminated and our client receives invoicing information within one day. This improved customer service time delivery from five days to one day, and dramatically improved our client's cash flow.
DID YOU KNOW?
Patrina processes the equivalent of over 300,000,000 pages of data each month.
Patrina processes the equivalent of over 300,000,000 pages of data each month.